Volunteer with the Helpline

The Helpline is staffed by a team of dedicated volunteers. You can become one of our volunteers, if you can commit to a minimum of one shift (3 hours) per week, for one year. Helpline shifts are either morning or afternoon, Monday to Friday. We recruit for volunteers twice a year, in Spring and Autumn. We have opportunities for Helpline Operators, Administrators and Trustees. If you are interested in volunteering with us and would like more information, please phone 0161 636 7525.

Why Volunteer for the Helpline?

  • Provide a valuable life-line to women suffering from domestic abuse . Click here to read about a typical day in the life of a volunteer at the Helpline
  • You will receive full, extensive training
  • You can develop your skills, build your confidence, and make new friends. Click here to read about how our volunteers have used the skills developed through the Helpline in other areas of their lives
  • Gain experience of working in the women’s sector
  • The Helpline offers a fully supportive environment to its volunteers, and a chance to meet and with other, like-minded volunteers
  • Travel expenses and childcare can be reimbursed
  • The Helpline has been awarded the ‘Toward Excellence’ Award for Diversity and good practice in Volunteering

The Helpline offers you full training before you begin your role as Helpline operator. This includes:

  • 3 days in-depth Domestic Abuse Awareness training
  • You will have the opportunity to work through our specialist Volunteer’s Workbook 12 weeks of ‘buddy training’ through which you will be supported by an experienced volunteer
  • Ongoing opportunities to access internal and external training courses on a range of issues, for example, Housing, Welfare Rights, Legal Remedies, Diversity, Listening Skills, Forced Marriage etc.

Employee Volunteering
Are you an employer who would like to develop the skills and training of your employees, and enhance the corporate social responsibility of your company or organisation? Are you an employee who would like to benefit from giving some of your time to volunteering at the Helpline? Ask your employer if they have a policy on Employee Volunteering, and you may be able to nominate the WDAH as your project of choice.

Report on Volunteering Exploring the Motivations, Experiences and Dropout of Volunteers at Independent Choices by Hannah Scott Shevills and Professor Rebecca Lawthom, Department of Psychology at Manchester Metropolitan University. Some quotes from volunteers are:

“a way of giving back”

“training loads of volunteers is like training future domestic abuse workers because a lot of those people will go in, go on to work in refuges and they’re getting really good training out of that ……it’s a real investment”

“they’re all very supportive, very supportive of new volunteers, they are really understanding, that, you know, we are quite nervous sometimes”

“it’s a fantastic organisation”

“they do really important work”.  

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